CPGRAMS Portal

Centralized Public Grievance Redress And Monitoring System (CPGRAMS) is an online portal that has been developed by the NIC in association with the Department of Administrative Reforms and Public Grievances (DARPG) which provides an effective resolution of public grievances addressed by an individual. The objective is to ensure the online availability of the grievance redress machinery system by providing various facilities to the citizens. Let us look in detail about the CPGRAMS Portal in this article. To now about the UAN Helpdesk

Features of CPGRAMS

The following are some of the features of CPGRAMS Portal that are listed below:

The CPGRAMS is an integrated application system that is based on the technology which primarily aims at the submission of grievances by the aggrieved citizens from any where and any time (24/7) basis for quick and easy communication between the nodal PG officers of the Government departments and citizens that will be resulting in the speedy redress of grievances.
The CPGRAMS facilitates for the unique registration number generated by the system upon the submission of grievances online from the people to DPG/DARPG or concerned Departments, Government of India.
It also facilitates for the Automatic Online Data transmission between Departments/Organisations/Subordinate organizations.
It mandates the uniform and systematic approach towards the monitoring of the process by adopting a general classification and standardisation of grievances and redress efforts across the government departments.
The entire processing system would be made compatible a per the need of Central Government Ministries/Departments and its subordinate offices, State Government.
This portal facilitates the online lodging of grievances registered by the citizens to the concerned Departments and Ministries/Organizations which can be linked to their official portal.
Web-enabled CPGRAMS can be implemented by the Departments, Ministries, and Organizations by accessing the centralized server hosted in the NIC SAN Server without any requirement of the dedicated hardware and software at their end.
The CPGRAMS that facilitates the Departments, Ministries, and Organizations to enter the grievances that are received locally in their offices and to send the same to their subordinate organizations online for the quick redress.
CPGRAMS facilitates the monitoring queries and reports as per the need of Departments, Ministries, and Organizations for the effective monitoring for pending grievances.
It facilitates the user with the generation of automated notifications like Acknowledgement and Final reply letters etc. for the official correspondence with the complainants.
This application is most flexible to be extended as per the needs of Departments, Ministries, and Organizations for the quicker and effective redress of grievances.

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CPGRAMS Portal Complaints

The applicants can lodge grievances to the Department of Administrative Reforms & Public Grievances and Directorate of Public Grievances related to the following:

Complaints related to inordinate delay in taking decisions
Complaints related to delay for several months to several years
refusal/inability to make speaking replies.

The user will have to disclose the basic information to the petitioners to examine whether their cases have been correctly decided.

Complaints not covered under CPGRAMS

The below listed are the issues that are not taken up for redress:

Subjudice cases or anything concerning the judgment given by any court.
Personal and family disputes.
RTI matters.
Anything that impacts upon the territorial integrity of the country or friendly relations with other countries.
Suggestions.

Procedure for Online Complaint Registration

To register a complaint under the CPGRAMS, follow the steps mentioned below: Visit CPGRAMS Portal Step 1: The applicant needs to enter the official Portal of CPGRAMS to register a complaint.

Step 1 - CPGRAMS Portal New User Registration Step 2: In case of a new user, then the applicant has to register in this CPGRAMS portal. Click on the “Sign Up” tab for the New User Registration.

Step 2 - CPGRAMS Portal Step 3: After entering the details, the applicant has to click on the “submit” button. Step 4: Enter the one time password and click the confirm button. Step 5: After Confirmation, a confirmation email will be sent to the registered mail ID. Click on the activate link to activate your account. The account will be activated on clicking the activation link. Login to Portal Step 6: To portal login, the applicant has to enter the login id, password and enter the captcha and then you need to click on the “Submit” button.

Step 6 - CPGRAMS Portal Step 7: Now, the applicant is eligible to request and file for the complaint under this portal. Grievance Registration Form Step 8: In the grievance registration form, the user needs to select whether the organisation is “Central government or State government”. Then select the department from the drop-down box. Step 9: After selecting the department, then the Department of Administrative Reforms and Public Grievances will file the complaint to the respective department after reviewing the complaint. Step 10: After successful registration, the user will get the registration number by which the user can trace the status of the complaint.

Track Application Status

To track the status of the registered complaint under the CPGRAMS portal, the user will have to revisit the portal. Now click on the “View Status” tab from the dashboard, enter the complaint number, mobile number and email id. After providing the full details, click on the “Submit” button to view the status of the application submitted.

Track Application Status - CPGRAMS Portal

Download CPGRAMS Mobile App

The Central Government has launched the mobile app for registering of citizen grievance through mobile phones. Each grievance will be given with a unique reference number where the citizen can use the reference number to track the progress of grievance, send a reminder and also for giving feedback after submission. After the successful registration, the reference number will be generated and automatically forwarded to the concerned department for the redressal.

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Frequently Asked Questions

Common questions about CPGRAMS Portal.

CPGRAMS (Centralized Public Grievance Redress and Monitoring System) is an online portal developed by the National Informatics Centre (NIC) in association with the Department of Administrative Reforms and Public Grievances (DARPG). It provides a platform for effective resolution of public grievances addressed by individuals.

Some of the main features of CPGRAMS include 24/7 online submission of grievances, automatic generation of unique registration numbers, online data transmission between departments, uniform and systematic approach to grievance monitoring, compatibility with central and state government departments, online lodging and redressal of grievances, and automated notifications and correspondence with complainants.

CPGRAMS allows citizens to lodge complaints related to inordinate delays in decision-making, delays in receiving responses from government departments, and refusal or inability to provide proper explanations or speaking replies.

CPGRAMS does not cover subjudice cases or matters concerning court judgments, personal and family disputes, RTI matters, issues that may impact the territorial integrity of the country or foreign relations, and suggestions.

To register a complaint on CPGRAMS, you need to visit the official portal, create a new user account (if you don't have one), log in, and fill out the grievance registration form by selecting the concerned department and providing necessary details. After successful registration, you will receive a unique complaint number.

To track the status of your complaint on CPGRAMS, you need to revisit the portal, click on the "View Status" tab, and enter your complaint number, mobile number, and email ID. After submitting the details, you can view the current status of your application.

Yes, the Central Government has launched a mobile app for registering citizen grievances through mobile phones. Each grievance registered through the app will be assigned a unique reference number, which can be used to track the progress, send reminders, and provide feedback.

The primary purpose of CPGRAMS is to ensure the online availability of the grievance redress machinery system by providing various facilities to citizens. It aims to facilitate quick and easy communication between citizens and government departments for speedy redress of grievances.

CPGRAMS is an online platform that can be used by any citizen to register grievances against central or state government departments.

To register a complaint on CPGRAMS, you need to provide basic information such as your name, contact details, the concerned department, and details of the grievance or complaint. You may also need to upload relevant supporting documents, if required.